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Contact our HelpDesk for more assistance.

Our team is available business days, Monday-Friday, 7:00am to 7:00pm. You can contact us via email at helpdesk@zlanpartners.com or phone 888.817.1115.

Frequently Asked Questions

How do I access the Task Manager?

Right click on an open spot on the bottom Tool Bar and select Task Manager.

How do I access startup items in Windows 7 or previous?

Windows Key + R -> Type msconfig next to “Open” and hit OK, select the Startup tab.

How do I access startup items in Windows 8 or later?

Open the Task Manager by right clicking on an open spot on the bottom Tool Bar and select Task Manager. Then, select Startup tab.

How can I tell how long my computer has been on for?

Open the Task Manager by right clicking on an open spot on the bottom Tool Bar and select Task Manager. Then, select Performance tab (with CPU selected for Windows 10). The processor up time is online time.

How do I open the Command prompt?

Windows key + R on the keyboard, type in cmd, then hit OK.

How can I open the internet in Windows if I don’t see an icon?

Windows key + R on the keyboard, type:

For Internet: iexplore
For Firefox (must be installed): firefox
For Chrome (must be installed): chrome

How do I log off Windows 10?

Go to Start box in bottom left. Locate the 4th icon from the bottom with your name, then select Sign Out.

How do I lock the screen?

Windows key + L.

How do I access email on the web?

Open Outlook, select file in the top left, and click on the link under Account Settings.

How do I reset my password?

Press “Ctrl + Alt + Del” simultaneously and select Change a Password. Remember to log off after resetting your password.

How do I open Outlook in Safe Mode?

Windows key + R, type in outlook/safe.

How do I start an antivirus scan if I have ZVision?

Right click on the green W icon (Webroot) in the bottom right and select Scan Now.

How do I fix my AOL desktop app?

You don’t. Do the world a favor and throw out your computer.

What is the server name for Office 365 email?

Outlook.office365.com

How do I add email to my mobile phone?

This depends on the type of phone you have:

iPhone: Settings -> Mail -> Add Account -> Exchange
Android: Settings -> Accounts -> Add Account -> Microsoft Exchange

Or download the Microsoft Outlook app from the App Store (iPhone) or the Google Play Store (Android).

Not what you’re looking for?